FAQ's

DELIVERY AND PICKUP

Delivery and set up is 1-2 hours before your event. This does not count against your 4 hour rental. Any pick ups after 9pm maybe charged an after hours fee.

Insurance

Yes we have liability insurance. However, please note it is your responsibility to have adult supervision at all times. Liability waiver form will need to be signed.

SOFTPLAY RULES

We are a small family owned and operated please help us take care of our equipment.

1. No shoes in play area.
2. No food or drinks in play area
3. only 1-4 year old's
4. No face paint, food, glitter, or slime
5. Children should be supervised at all times

What if there is damage to the Equipment during my event?

If there is damage that could have been prevented then a repair or replacement fee will be charged. If you purchase a damage waiver then any non severe damage maybe waived. If we have to do extra cleaning for example dog poop then a cleaning fee will be charged.

WEATHER POLICY

If your event is outdoors and it is raining and you cannot move indoors then we will provided a credit for future date.

Is a deposit required?

Yes a 10% retainer is required to reserve your date, Remaining balance is due at least 48 hours in advance.

CANCELLATION

A full refund of deposit will be issued if 48 hours notice is provided.

DO YOU HAVE AN IDEA IN MIND?

FEEL FREE TO MESSAGE ME AND I WILL DO MY BEST TO BRING YOUR IDEA TO LIFE OR COME UP WITH SOME FOR YOU

SET UP

We can set up inside or outside. Depending on the outside area there maybe an extra cleaning fee.

EQUIPMENT CLEANING

All our equipment is cleaned and sanitized after every use.

DELIVERY FEE

Delivery fee is based on the distance from our Kent warehouse location

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept credit cards, debit cards, and PayPal

FACE PAINT

If you are having face paint at you event I'm sorry we cannot service your event. Face paint does not come off our equipment

Rates

The rates for each event is for 4 hour increments plus tax and delivery

SERVICE AREA

We serve King, and some of pierce and Snohomish counties.